Support

Frequently asked questions

• I lost my account. Can I get my progress back?

  Yes. GeoClash runs on a guest account and every account gets a recovery code. You can find and save it under Settings > Account. Enter that code on the same screen on a new device and your level, streak and stats are restored. If you don't have the code, write to us with your old username and roughly when you last played, and we'll look for your record together.

• My purchase never arrived.

  First try "Restore Purchases" under Settings > Purchases. If the item still doesn't show up, send us the order number from Apple's receipt email — we'll check the record and grant it manually.

• How do I turn notifications on or off?

  In the game, Settings > Notifications lets you toggle duel invitations and daily streak reminders separately. To switch everything off, use Settings > GeoClash > Notifications in iOS.

• How do I change the game language?

  GeoClash follows your device language on first launch. To change it, pick one of the ten languages under Settings > Language; it applies immediately.

• Can I remove the ads?

  Yes. The one-time "Ad-free" purchase in the shop removes the ads between rounds. It applies on every device signed in with the same Apple Account.

• I found a wrong question, or my opponent is cheating.

  Tap the flag icon on the question screen to report a question. For a suspicious opponent, use the "Report" button on the match summary screen. We review every report and act on the account when it is confirmed.